At our OrSlow store, we want every customer to have a smooth, satisfying shopping experience. We understand that a product may not meet your expectations, which is why we offer a clear, simple return and refund process. This policy explains the conditions, procedures, and requirements for returning products and receiving refunds.
Return Timeframe
You can request a return within 14 days of receiving your order. We recommend contacting our customer support team as soon as possible if you need to return an item. Requests submitted after the return period may not qualify for a refund or exchange.
Return Conditions
To qualify for a return, your item must meet the following conditions:
- The product must remain unused, unworn, and unwashed.
- The item must include original tags, packaging, and accessories.
- The product must be in the same condition as when you received it.
- You must provide your order number or purchase details.
We cannot accept items that show signs of wear, damage, washing, or alteration.
How to Request a Return
To begin the return process, contact our customer support team with your order details. Please include:
- Order number
- Name used for the purchase
- Reason for the return
- Photos of the product (if the item is damaged or incorrect)
Our team will review your request and provide the next steps. Please wait for return approval before shipping any item back to us.
Refund Process
After we receive your returned item, our team will inspect it to confirm that it meets our return requirements. Once we approve your return, we will process your refund.
The refund will be issued to your original payment method. The processing time depends on your bank, credit card company, or payment provider. It may take several business days for the refunded amount to appear in your account.
Exchange Policy
We offer exchanges for eligible items when you receive a defective product, incorrect item, or the wrong size. If you need an exchange, contact us with your order information, and we will guide you through the process.
Exchange requests depend on product availability. If the requested replacement item is unavailable, we may offer an alternative suitable solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us immediately. Please provide your order details and clear photos of the issue. We will review your request and work quickly to provide a replacement, exchange, or refund.
Non-Returnable Items
Certain products may not qualify for returns, including:
- Items that have been worn, washed, or damaged.
- Customized or personalized products.
- Items returned without original packaging or tags.
- Clearance or final sale products, where applicable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. Original shipping charges may not be refundable unless required by applicable laws.
We recommend using a trackable shipping service when returning products, as we cannot guarantee that we will receive your returned item without tracking information.
Order Cancellation
If you need to cancel your order, contact us as soon as possible. We can only cancel orders before they enter the processing or shipping stage. Once an order has been shipped, you must follow the return process after delivery.
Refund Delays
If you have not received your refund after the expected processing time, first check your bank account or contact your payment provider. If the issue continues, contact our support team, and we will assist you.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact our customer support team.
Email: support@orslow.xyz
Phone: +1 (907) 349-7863
We appreciate your trust and are committed to providing a simple, fair, and reliable shopping experience for every customer.